Charleston Veterinary Referral Center (CVRC)

Our Process

Urgent and Emergency Care

• You will fill out a patient registration form at any pet’s first visit to CVRC.

• Depending on your pet's condition, you may be asked to sign an initial emergency consent form to allow for initial treatment and stabilization of your pet.

• A veterinary nurse will come and greet you and your pet. They will get a brief history from you, obtain your pet's vital signs, and report this information to an emergency doctor.

• Patients are seen by our doctors based on severity of condition, not always on a first come first serve basis.

• The doctor will perform a full examination of your pet and formulate a diagnostic and treatment plan with you.

• We will communicate with you about the status of your pet routinely during the hospital stay and encourage you to contact us for updates or with any questions or concerns.

• We will communicate with your primary care veterinarian during this process to ensure a collaborative treatment plan for the care of your pet.

• At the time of discharge, you and your primary care veterinarian will receive a visit summary with the diagnosis, treatment recommendations, and follow up care for your pet.

• We welcome your progress reports, questions and concerns any time and will maintain an ongoing relationship with your primary care doctor to ensure the best experience for you and the best care for your pet.

Specialty Care

• You will fill out a patient registration form at any pet’s first visit to CVRC.

• A veterinary nurse will come and greet you and your pet. They will get a detailed history from you and report this information to the specialist veterinarian.

• The doctor will perform a full examination of your pet and formulate a diagnostic and treatment plan with you.

• We will communicate with you about the status of your pet routinely during the hospital stay and encourage you to contact us for updates or with any questions or concerns.

• We will communicate with your primary care veterinarian during this process to ensure a collaborative treatment plan for the care of your pet.

• At the time of discharge, you and your primary care veterinarian will receive a visit summary with the diagnosis, treatment recommendations, and follow up care for your pet.

• We welcome your progress reports, questions and concerns any time and will maintain an ongoing relationship with your primary care doctor to ensure the best experience for you and the best care for your pet.