Cases may be referred by phone (843) 614-8387, faxed referral form, web based chat referral directly through website, or via email ([email protected])
Whenever possible it is best to call prior to referring an emergent case to CVRC so that our emergency doctor can be familiar with the case. For electives, the referral form and associated records are usually sufficient, but our specialists would be happy to discuss the case with you prior to referral if you would like via phone or email.
Use the webchat popup or main menu navigation to live chat with our front staff during normal business hours. They can facilitate any referrals or genereal questions you may have.
Our goal and desire is to ensure that each client has an excellent experience at CVRC. We aim to treat your clients and patients with respect and compassion and communicate effectively with them AND you. We want them to feel as if we are an extension of your practice.
Our doctors are available to you by email to discuss cases (including cases that may not be referred to CVRC). If you DO NOT have our doctors direct email address, It is best to begin the process by emailing [email protected], and we will get your email to the requested doctor. They will reply directly to you from there. You can also request their email directly via phone or general email ([email protected]).
We are always happy to give a rough cost estimate for the treatment plan for a specific patient or procedure. Please contact us at (843) 614-8387 to inquire, email us at [email protected] (for non-pressing questions), or use the contact us link.
Records may be faxed (843) 614-8722, emailed ([email protected]), or can be brought with the pet if they cannot be emailed or faxed prior to their visit.
Images can be brought by the client on a disc or usb drive, emailed ([email protected]), or sent using a weblink (if you use a service like idexx or antech). We can accept direct DICOM send of images as well.
We are setup to receive directly sent DICOM images. You must be configured in your computer system to be able to send DICOM images. Clinics using teleradiology solutions usually have this configured and can easily be programmed with our information. We do request that you send a notification to [email protected] that you have sent DICOM files so that we are expecting them. Please email [email protected] for the DICOM send details.
Use this link to request portal access or to recover a forgotten password (enter that you have forgotten your password in the comments section of the form). You may also [email protected] with your request or call our main number.
The referring veterinarian portal is a way for you to access all the medical records for any patient/client that has listed you as their primary veterinarian.
The portal is available by clicking on the referring veterinarians section of our website (www.charlestonvrc.com), or directly at http://refvetportal.charlestonvrc.com. The navigation bar will show on the left side of the screen (once you log in) and will help you to navigate to your patients and their records.
Records are available in real time (as well as previous visit records) for all patients that you refer to CVRC for emergency or specialty care.
We believe that the best client and patient outcomes arise from effective collaboration and communication. We will send you a referral letter (case summary/details) for every pet's visit to CVRC. We will call to discuss new referrals with you, and are available via phone and email as needed. Please let us know if you have any specific needs that we can try to accommodate. If you ever need more information or explanation on one of your patients, please do not hesitate to contact us.
Referral letters can be EITHER faxed or emailed to you. The emailed file will always be in PDF format. You can also access the same information within the Referring Veterinarian Portal.
Radiographs can be accessed and downloaded from the portal. We can also email you .jpg or DICOM files as well. You can request these via phone or email ([email protected]). Due to their size, CT scans, ultrasounds, fluoroscopy, and MRI require a weblink through a cloud based storage system to download, or a mailed disc.
Please use this link to update your information online: Update Contact Information. Alternatively, you may call or email us at [email protected] with the desired updates.
Please notify us via phone or email should this occur and we will resend ASAP. We monitor successful and failed faxes on our end as well, so often times you may receive a resend without request.
Depending on the circumstance, we can accommodate occasional product requests (usually emergent situations). Please call us to inquire about a specific product/situation. We cannot offer this in situations of backorders or short stock items.
Depending on our current stock, we may be able to accommodate requests for canine and feline blood or plasma products. Please call to inquire.
We are always interested in your experience and your clients' experience, both positive and negative. Dr. David Sachs, our Medical Director, is available via phone and email.
We offer discounts for veterinarians as well as support staff at our referring facilities. Please inquire via phone or email for more specifics, and make sure to notify us when you come in that you are a veterinarian or veterinary support staff member.
We offer discounts for 501c organizations, please inquire by phone or email for more specifics.
It is difficult to publish the details of each doctors' schedule online. Our specialists are available during the week and on call for emergencies evenings and weekends. Our emergency service is staffed 24/7/365. Please call, email or use web chat if you have a specific availability question.
Absolutely. Please call or email and we can set-up a tour for you and/or your staff members.
Please contact us at [email protected], or call us. Our Outreach Coordinator will be happy to assist in scheduling a lunch and learn at your practice.
Please contact us at [email protected], or call us. Our Outreach Coordinator will be happy to assist in scheduling a lunch and learn at your practice and will be able to provide a current list of topics and speakers. We can also usually accommodate a topic at your request.